YourBrandVisionary
RESUME FEE
RESUME FEE
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You have 2 days to respond to each message regarding any proofs/revisions that you receive from Your Brand Visionary. For each response that is later than this 2 day timeframe, your turn around time will be extended.
We understand that sometimes life happens and you may need to pause work on a project. That is completely understandable. In this case we will need to be notified and made aware of your situation in advance. If your project goes up to 14 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will be put on hold and all associated files will be archived. Once your project has been archived, a reactivation (resume) fee is required to restart your project and your project will be scheduled into our current workflow when space is available.
Any questions please feel free to contact us at support@yourbrandvisionary.com.
Refund Policy
Refund Policy
When booking any services provided by Your Brand Visionary, you (the client) are agreeing that you have read and you (the client) understand all policies, terms and conditions.
REFUND POLICY
Starter fee/ full payment and completion of design form is required before any service is rendered.
Due to the nature of our products/services , Your Brand Visionary does not provide any refunds for any services or products at any time. If client decides to not choose any of the concepts offered we do provide additional revisions at a small fee, no refunds will be given as the work has already been done.
You can always contact us for any additional refund questions at support@yourbrandvisionary.com.
Shipping Policy
Shipping Policy
Digital Products: Designs are sent directly to you email. Please be sure to check spam/ junk folder if you do not see order confirmation in your inbox. No physical product will be sent.
Website Development: All files will be added to your website (no files will be submitted to you unless requested). If you have purchased a website kit and/or website banner design those files will be submitted to you via email. You are responsible for the upload of your files.Your Brand Visionary DOES NOT upload any files for website kits and banner service design. No physical product will be sent.
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